Cancel / Change Order Policy

Last updated: April 2, 2026

At Maciekki, we understand that sometimes you may need to update or cancel an order after it has been placed. We strive to provide a flexible and transparent process while maintaining efficient order fulfillment.

This policy outlines how you can request order changes or cancellations, the applicable timeframes, and important conditions to keep in mind.

1. Policy Overview

For your convenience, the table below summarizes key information related to order cancellations and modifications:

Request Type	Availability	Conditions
Order Cancellation	Available before processing	Must contact us as soon as possible
Order Modification	Available before shipping	Subject to order status
Address Changes	Limited availability	Not guaranteed after shipment
Fees	None	No cancellation or modification fees

2. Order Cancellation

You may request to cancel your order if it has not yet been processed. Since we aim to process orders quickly (typically within 1 business day), cancellation requests must be submitted as soon as possible after placing your order.

Once an order has entered the processing or shipping stage, it can no longer be canceled.

If your cancellation request is approved, a full refund will be issued to your original payment method. For more information about refund timelines, please refer to our Return & Refund Policy.

3. Order Changes

We understand that you may need to make changes to your order, such as updating product details, sizes, or quantities. These changes are only possible before your order has been processed or shipped.

Examples of allowable changes include:

Updating the size or color of an item
Adjusting quantity
Correcting customer information

Once the order has been shipped, we are unable to modify it. In such cases, you may refer to our Return & Refund Policy for available options.

4. Shipping Address Changes

If you need to update your shipping address, please contact us immediately after placing your order. We will do our best to update the address before the order is shipped.

However, address changes cannot be guaranteed once the order has been processed or handed over to the shipping carrier.

Customers are responsible for providing accurate shipping details at checkout. Incorrect addresses may result in delays or failed deliveries. For more details, please see our Shipping & Delivery Policy.

5. Processing Time Considerations

Because our handling time is typically 1 business day, there is a limited window during which cancellations or changes can be made.

Orders placed before the daily cut-off time (5:00 PM EST) may begin processing the same day. This means that requests submitted shortly after placing an order have the highest chance of being successfully processed.

We strongly encourage customers to double-check all order details before completing checkout to avoid the need for modifications.

6. Failed Cancellation or Change Requests

If your request cannot be fulfilled because the order has already been processed or shipped, you still have options:

You may return the item after delivery in accordance with our return policy
You may contact our support team for guidance on next steps

Please refer to our Return & Refund Policy for full details on returns and refunds.

7. No Fees Policy

Maciekki does not charge any fees for order cancellations or modifications. Our goal is to provide a customer-friendly experience without hidden charges.

However, once an order has been shipped, any return-related shipping costs may apply as outlined in our return policy.