Cancel / Change Order Policy
Last Updated: April 2, 2026
We understand that customers may occasionally need to update or cancel an order after it has been placed. This Cancel / Change Order Policy explains how modification and cancellation requests are handled, the timeframes involved, and what options may be available once an order has entered processing.
Because our fulfillment team begins preparing orders quickly to support timely shipping, requests to modify or cancel an order should be submitted as soon as possible. While we always make every reasonable effort to accommodate customer requests, changes cannot be guaranteed after an order has progressed through our fulfillment process.
Please review the information below to understand how order changes and cancellations are managed.
Order Changes
If you need to make changes to an existing order, we encourage you to contact our customer support team immediately after your purchase is completed.
Examples of common order changes include:
- Updating the shipping address.
- Correcting a name or contact detail.
- Changing the size or color of an item.
- Adjusting product quantities.
- Removing or adding eligible items.
- Correcting accidental duplicate orders.
Our team will review your request and determine whether the requested changes can be completed before the order enters fulfillment. Requests are handled in the order they are received, and response times may vary depending on current order volume.
Although we strive to accommodate modification requests whenever possible, some changes may not be available once fulfillment activities have begun.
Cancellation Window
Orders may be eligible for cancellation if the request is received before processing has started.
Our fulfillment process is designed to begin quickly after payment has been confirmed. As a result, the available cancellation window is often limited.
To maximize the likelihood of a successful cancellation, please contact us immediately after placing your order. Waiting even a short period may reduce the opportunity to stop processing before shipment preparation begins.
If your cancellation request is received while the order is still awaiting fulfillment, we will make every reasonable effort to cancel the order before shipment.
Processed Orders
Once an order has entered processing, it moves through several fulfillment stages including payment verification, quality inspection, packaging, shipping label creation, and carrier preparation.
Orders that have reached any stage of active fulfillment generally cannot be modified or canceled.
After a shipment has been transferred to the carrier, ownership of transportation passes to the shipping provider, and we are no longer able to intercept or stop delivery.
If your order has already shipped before your request is received, you may be eligible to request a return after delivery in accordance with our Return & Refund Policy, provided the returned merchandise satisfies the applicable return requirements.
Incorrect Shipping Information
Customers are responsible for reviewing all shipping information before completing checkout.
If you discover an error in your delivery address, recipient name, or contact information, please notify us immediately.
Examples of shipping information that may require correction include:
- Street address.
- Apartment or unit number.
- Postal or ZIP code.
- City or state.
- Recipient name.
- Email address or phone number.
We will attempt to update your shipping information if your order has not yet entered fulfillment. However, once processing or shipment has begun, address corrections may no longer be possible.
We cannot guarantee successful delivery when incorrect or incomplete shipping information is provided during checkout. Additional shipping charges may apply if a package must be reshipped following a returned delivery.
Refunds
If an eligible order is successfully canceled before fulfillment begins, any payment received will be refunded using the original payment method.
Approved refunds are processed within 10 business days after cancellation has been confirmed.
Refund timing may vary depending on your financial institution or payment provider. Processing times outside our control may affect when funds appear in your account.
Eligible refunds are generally returned to the original payment method used during checkout, including:
- PayPal
- Venmo
No restocking fee is charged for eligible canceled or approved returned orders.
If an order cannot be canceled because it has already entered fulfillment or shipped, refund eligibility will instead follow the conditions outlined in our Return & Refund Policy.
Replacement Orders
Customers who wish to purchase a different product after placing an order may be able to request cancellation before fulfillment begins and submit a new order with the desired items.
If the original order has already entered processing, it may no longer be possible to replace the contents before shipment.
In situations involving damaged merchandise, incorrect products, or verified shipping errors caused during fulfillment, our support team will review the circumstances and determine the most appropriate resolution, which may include arranging a replacement shipment when appropriate.
Replacement requests are subject to product availability at the time they are reviewed.
Customer Responsibilities
To help ensure a smooth ordering experience, customers are responsible for providing complete and accurate information before confirming a purchase.
We recommend reviewing the following details carefully before submitting your order:
- Product selection.
- Size and color.
- Quantity.
- Shipping address.
- Billing information.
- Email address.
- Payment details.
Prompt communication is essential if you notice an error after checkout. The sooner a request is received, the greater the likelihood that changes or cancellation can be completed successfully.
Customers should also monitor order confirmation and shipping notification emails for important updates regarding their purchase.
Contact Us
If you need assistance with changing or canceling an order, please contact our customer support team as soon as possible. Providing your order number and a detailed explanation of your request will help us respond more efficiently.
Our team reviews requests promptly and will make every reasonable effort to provide the best available solution based on your order's current fulfillment status.
Email Support
contact@maciekki.com