Frequently Asked Questions (FAQ)
Last Updated: March 15, 2026
Welcome to our Frequently Asked Questions page. We've gathered answers to the questions customers ask most often about shopping, payments, shipping, returns, refunds, and account support. If you cannot find the information you need below, our customer support team will be happy to assist you.
Orders
1. How do I place an order?
Simply browse our collection, choose your preferred size and style, add the item to your shopping cart, and proceed to checkout. After your payment is successfully completed, you'll receive an order confirmation email.
2. How will I know my order was received?
Once your order has been placed successfully, an order confirmation email will be sent to the email address provided during checkout.
3. Can I cancel my order?
Orders may be canceled before they enter processing. Once an order has been prepared for shipment or shipped, cancellation may no longer be available.
4. Can I change my order after it has been placed?
Order changes may be possible if requested before processing begins. Please contact customer support as soon as possible if you need to update your order.
Payments
5. Which payment methods do you accept?
We currently accept PayPal and Venmo for all eligible purchases made through our website.
6. When will my payment be charged?
Your payment is processed once your order has been successfully placed and authorized by the selected payment provider.
7. Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing information, payment provider restrictions, or temporary authorization issues. Please verify your payment details or contact your payment provider for assistance.
8. Is my payment information secure?
Yes. Your payment is processed through secure payment providers using encrypted technology designed to protect sensitive financial information.
Shipping
9. How long does order processing take?
Orders are generally processed within 1 business day after payment has been successfully confirmed.
10. How long does delivery take?
Estimated transit time is typically 2–6 business days after your order has been processed.
11. How much does shipping cost?
We offer flat-rate shipping of $6.99 for eligible orders.
12. Which shipping carriers do you use?
Orders are shipped using trusted carriers including USPS, UPS, and FedEx.
13. Do you ship internationally?
No. At this time, international shipping is not available.
Tracking
14. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
15. My tracking information hasn't updated. What should I do?
Tracking updates may occasionally be delayed by the shipping carrier. Please allow additional time for scanning before contacting customer support.
16. What if my package appears to be lost?
If your tracking shows unusual delays or you believe your package has been lost, please contact us so we can assist in investigating the shipment.
Returns & Refunds
17. What is your return period?
Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
18. Is there a restocking fee?
No. We do not charge a restocking fee for approved returns.
19. How long does a refund take?
Approved refunds are processed within 10 business days after the returned item has been inspected and approved.
20. How will my refund be issued?
Refunds are issued to the original payment method used when placing the order.
21. What if I receive a damaged or incorrect item?
Please contact us promptly with your order number and clear photographs of the item so we can review the issue and provide an appropriate resolution.
Address Changes
22. Can I update my shipping address after ordering?
Address changes may be possible before your order has been processed. Please contact us immediately if you notice an error.
23. What happens if I entered the wrong shipping address?
If the order has not yet been processed, we will do our best to update the address. Once shipped, address changes may no longer be possible and delivery delays may occur.
Products
24. Are product colors exactly the same as shown online?
We make every effort to display products accurately. However, slight color variations may occur due to screen settings, lighting, and photography.
25. What should I do if my preferred size is unavailable?
Inventory changes frequently. We recommend checking back regularly, as popular items may become available again.
26. How can I choose the correct size?
Please review the available product information carefully before ordering. If you have questions before purchasing, feel free to contact our support team.
Customer Service
27. How quickly will I receive a response?
We strive to respond to customer inquiries as quickly as possible during our regular support hours. Response times may vary during holidays or periods of high order volume.
28. What information should I include when contacting support?
Please include your order number, the email address used for your purchase, and a detailed description of your question. If applicable, attach photographs that help explain the issue.
Contact Us
If your question was not answered above, our customer support team is ready to help. Please include your order number whenever possible so we can assist you more efficiently.
Email Support
contact@maciekki.com