Frequently Asked Questions (FAQs)

Last updated: April 2, 2026

Welcome to the Maciekki FAQs page. Here, we’ve compiled answers to the most common questions to help you better understand our products, ordering process, shipping, payments, and policies.

If you cannot find the information you need, please feel free to reach out through our Contact Us page.

1. Orders & Checkout

Q: How do I place an order?

A: Simply browse our collections, select your desired items, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.

Q: Can I change or cancel my order?

A: Yes, you can request changes or cancellations before your order is processed. Please review our Cancel / Change Order Policy for full details.

Q: Will I receive an order confirmation?

A: Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

Q: What if I entered incorrect information?

A: Contact us immediately. We will try our best to update your order before it is processed.

2. Shipping & Delivery

Q: How long does shipping take?

A: Orders are typically processed within 1 business day and delivered within 2–6 business days. For full details, please see our Shipping & Delivery Policy.

Q: How much does shipping cost?

A: We offer a flat shipping rate of $6.99 for all orders.

Q: Do you offer international shipping?

A: Currently, we only ship within the United States. Please refer to our Shipping Policy for more information.

Q: How can I track my order?

A: Once your order ships, you will receive a tracking number via email. You can also visit our Order Tracking page.

Q: What happens if my package is delayed?

A: Delivery times may occasionally be affected by external factors. If your order is significantly delayed, please contact us for assistance.

3. Payments

Q: What payment methods do you accept?

A: We accept major credit cards and digital payment methods. Please visit our Payment Methods page for a complete list.

Q: Is my payment secure?

A: Yes, all transactions are processed through secure, encrypted systems to protect your information.

Q: Why was my payment declined?

A: This may be due to incorrect details, insufficient funds, or bank restrictions. Please try another method or contact your provider.

4. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery. For complete details, please refer to our Return & Refund Policy.

Q: How long does it take to receive a refund?

A: Refunds are typically processed within 10 days after approval.

Q: Are there any return fees?

A: No, we do not charge return or refund processing fees.

Q: What if I receive a damaged or incorrect item?

A: Please contact us immediately so we can resolve the issue as quickly as possible.

5. Products

Q: What types of products do you sell?

A: Maciekki specializes in women’s fashion, including cardigans, crop tops, and skirts.

Q: Are product images accurate?

A: We strive to display products as accurately as possible. However, slight variations may occur due to lighting or screen settings.

Q: How do I choose the right size?

A: Please refer to the product descriptions and size guides available on each product page.

6. Account & Website

Q: Do I need an account to place an order?

A: No, you can check out as a guest. However, creating an account can make future purchases faster.

Q: Is my personal information safe?

A: Yes, we take data protection seriously. Please review our Privacy Policy for more details.

Q: Do you use cookies?

A: Yes, we use cookies to improve your browsing experience. Learn more in our Cookie Policy.

7. Policies & Support

Q: Where can I find your policies?

A: You can access all of our policies through the following pages:

Q: How can I contact support?

A: You can reach us anytime through our Contact Us page. Our team is always ready to assist you.

8. Contact Information

If you need further assistance, please contact us:

Store Information

  • Store Name: Maciekki
  • Address: 3335 Berwood Ct W, Vadnais Heights, MN 55127, United States
  • Email: support@maciekki.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We are committed to providing clear information and reliable support to ensure a smooth shopping experience at Maciekki.