Return & Refund Policy

Last updated: April 2, 2026

At Maciekki, customer satisfaction is our priority. We want you to feel confident when shopping with us, which is why we offer a clear and customer-friendly return and refund policy. If you are not completely satisfied with your purchase, you may request a return within the specified time frame, and we will guide you through the process.

This Return & Refund Policy explains eligibility conditions, timelines, and procedures to ensure a smooth and transparent experience for all customers.

1. Policy Overview

To make it easier for you to understand our return and refund timelines at a glance, please refer to the summary table below:

Policy Item	Details
Return Window	30 days from delivery date
Refund Processing Time	Up to 10 business days after approval
Return Approval Required	Yes (contact support before returning)
Return Shipping Fee	Customer responsibility (unless item is defective or incorrect)
Restocking Fees	No fees
Refund Method	Original payment method

2. Return Eligibility

We accept returns within 30 days from the date your order is delivered. To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in its original condition
All original tags, packaging, and accessories must be included
The item must not show signs of damage, washing, or alteration
A valid proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may be declined to ensure fairness and product quality standards for all customers.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. These may include:

Items marked as final sale
Gift cards or promotional items
Items that have been used, worn, or damaged after delivery

If you are unsure whether your item is eligible for return, please contact us before initiating a return request.

4. Return Process

To initiate a return, please follow the steps below:

Contact our support team via Contact Us with your order number and reason for return
Wait for return approval and detailed instructions
Carefully package the item and ship it back to the provided return address

Please do not send items back without prior approval, as unauthorized returns may not be accepted or processed.

5. Return Shipping

Customers are responsible for return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return is safely delivered.

Maciekki is not responsible for returns lost in transit without tracking confirmation.

6. Refund Policy

Once your returned item is received and inspected, we will process your refund. Refunds are issued within 10 business days after approval.

Refunds will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your payment provider.

No restocking fees or hidden charges are applied. You will receive a full refund for eligible returned items.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend the following steps:

Check your bank account or payment method again
Contact your credit card company, as processing times may vary
Reach out to your bank for additional information

If you have completed these steps and still have not received your refund, please contact us for assistance.

8. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the item received

9. Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, we recommend returning the original item and placing a new order.