Return & Refund Policy

Return & Refund Policy

Last Updated: March 10, 2026

Customer satisfaction is important to us, and we want you to shop with confidence. If your purchase does not meet your expectations, this Return & Refund Policy explains when returns are accepted, how refunds are processed, and what to expect throughout the return experience.

Please read this policy carefully before requesting a return. By placing an order, you acknowledge that you have reviewed and understood the return guidelines outlined below.

Introduction

We strive to ensure every customer receives quality products that arrive in excellent condition. While we carefully inspect every order before shipment, we understand that a return may occasionally be necessary.

Our return process has been designed to be straightforward and transparent. Eligible products may be returned within the applicable return window, and approved refunds are processed promptly once returned merchandise has been received and inspected.

To help us resolve your request efficiently, we encourage customers to contact our support team before sending any item back.

Eligibility

Returns may be requested within 30 days from the date your order is successfully delivered.

To qualify for a return, the item should meet the eligibility requirements described in this policy. Requests submitted after the return window may not be approved.

If multiple items were purchased in one order, each item will be evaluated individually based on its condition and eligibility.

Return Conditions

To ensure a smooth return process, returned merchandise should satisfy the following conditions:

• The return request is submitted within 30 days of delivery.
• The item is unworn, unused, and in its original condition.
• Original tags, labels, and packaging remain attached whenever applicable.
• The product shows no signs of misuse, alteration, excessive wear, or damage caused after delivery.
• The item is securely packaged to prevent damage during return shipping.

Returns that do not satisfy these conditions may be declined or may qualify only for a partial refund depending on the item's condition.

Non-returnable Items

For quality assurance, hygiene, or operational reasons, certain items cannot be returned.

Examples of non-returnable items include:

• Products showing obvious signs of wear or use.
• Items that have been washed, altered, or modified after delivery.
• Products returned without essential components or original packaging when required.
• Items damaged due to improper handling after receipt.
• Products returned outside the eligible return period.

If a returned item is determined to be ineligible, it may be returned to the customer without a refund.

Return Process

To begin a return, please contact our customer support team and include your order number along with a brief explanation of the reason for your request.

After reviewing your request, we will provide return instructions if your item qualifies for return.

Customers should avoid returning products before receiving return authorization, as unauthorized returns may delay processing.

After the package is shipped back, retaining the shipping receipt and tracking information is recommended until the return has been completed.

Inspection

Every returned item undergoes a quality inspection after arriving at our returns facility.

During inspection, we verify:

• Overall product condition.
• Signs of wear or damage.
• Completeness of the returned package.
• Compliance with our return requirements.

Inspection helps ensure that refunds are issued fairly and consistently. Customers may be contacted if additional information is needed during the review process.

Refund Timeline

Once your returned merchandise has passed inspection and your return is approved, your refund will be processed within 10 business days.

Processing time begins only after the returned package has been received and successfully inspected.

Although we process refunds promptly, the exact time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Refund Method

Approved refunds are issued using the same payment method that was used to complete the original purchase whenever possible.

Refunds are generally returned to the original PayPal or Venmo account associated with the order. We are unable to redirect approved refunds to a different payment account.

No restocking fee is charged for eligible approved returns.

Late Refunds

If more than 10 business days have passed since your refund was approved and you have not yet received your funds, we recommend first checking your payment account or contacting your payment provider.

Financial institutions sometimes require additional processing time before completed refunds become visible.

If you have already confirmed with your payment provider and still require assistance, please contact our support team. We will gladly verify the refund status and assist with any necessary follow-up.

Damaged Items

If your order arrives damaged during delivery, please notify us as soon as possible after receiving the package.

To help us investigate efficiently, please include:

• Your order number.
• Clear photographs of the damaged item.
• Photos of the shipping box and packaging materials.
• A brief description of the damage.

After reviewing the information provided, we will determine the most appropriate resolution based on the circumstances.

Wrong Items

If you receive an item that differs from what you ordered, please contact us promptly.

Providing photographs of the received item, packaging, and shipping label helps us verify the issue more quickly.

Once confirmed, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund depending on the situation.

Exchanges

If you would like a different size, color, or product, please contact our customer support team before returning your item.

Exchange requests are subject to product availability at the time your request is reviewed.

If the requested replacement is unavailable, an eligible refund may be processed instead after the returned item has successfully passed inspection.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or the status of your return request, our customer support team is available to assist you.

Email Support

contact@maciekki.com