Shipping & Delivery

Shipping & Delivery Policy

Last Updated: March 18, 2026

We are committed to providing a reliable, transparent, and efficient shipping experience from the moment you place your order until it arrives at your doorstep. This Shipping & Delivery Policy explains how orders are processed, estimated shipping timelines, delivery expectations, and the steps to take if you encounter any shipping-related issues.

Please review this policy before completing your purchase so you know what to expect throughout the fulfillment and delivery process.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment. Every order goes through several stages, including payment verification, product inspection, quality assurance, secure packaging, and shipping label creation.

Orders are typically processed within 1 business day. Processing takes place Monday through Friday, excluding weekends and holidays.

After your package has been prepared and handed to the shipping carrier, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment throughout transit.

If multiple products are included in your purchase, they are generally shipped together whenever possible. In certain situations, items may arrive separately to improve delivery efficiency.

Shipping Time

Our shipping process consists of two stages:

• Handling Time: 1 business day
• Transit Time: 2–6 business days

The total estimated delivery period for most orders is approximately 3–7 business days, depending on your shipping destination and carrier operations.

These delivery estimates begin after your order has completed processing and has been accepted by the selected shipping carrier.

Shipping Cost

Shipping charges are displayed during checkout before payment is completed. The shipping fee is applied once per order unless otherwise stated during a promotional event.

Delivery Time

Please note that these timeframes are estimates only. Actual delivery dates may vary depending on carrier routing, destination, weather conditions, seasonal shipping volume, and other operational factors.

Cut-off Time

Orders placed before 5:00 PM (EST), Monday through Friday, will begin processing on the same business day whenever possible.

Orders submitted after the daily cut-off time, on weekends, or during recognized holidays will begin processing on the next available business day.

Shipping Carriers

To provide dependable delivery service across the United States, we work with trusted national shipping partners, including:

• USPS
• UPS
• FedEx

The carrier selected for your shipment depends on your delivery location, package size, and logistical considerations. Carrier selection cannot be requested or guaranteed unless specifically offered during checkout.

Tracking Orders

Once your order ships, you will receive an email containing your shipment confirmation and tracking number.

Tracking information may require up to 24 hours to become active after the package has been scanned into the carrier's system.

If you have not received tracking details after your order has shipped, please contact our support team and we will gladly assist you.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, certain circumstances beyond our control may affect shipping speed.

Potential causes of delays include:

• Severe weather conditions
• Carrier network disruptions
• Holiday shipping volume
• Transportation interruptions
• Incorrect or incomplete delivery information
• Unexpected operational delays

We appreciate your patience whenever unexpected shipping delays occur and will gladly assist with carrier inquiries when necessary.

Lost Packages

If your tracking information indicates unusual shipping activity or your package appears to be lost, please contact us as soon as possible.

Our team will investigate the shipment with the carrier and work toward an appropriate resolution. Resolution times vary depending on the carrier's investigation process.

Packages confirmed as lost may qualify for replacement or another appropriate solution after the investigation has concluded.

Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is submitted, delivery may be delayed, returned, or unsuccessful.

If you notice an address error immediately after placing your order, please contact us promptly. While we will do our best to update the shipping details before fulfillment begins, address changes cannot be guaranteed once processing has started or the package has been shipped.

Returned Packages

Packages returned by the carrier due to an incorrect address, refusal of delivery, or repeated unsuccessful delivery attempts will be reviewed upon receipt.

If a returned package can be reshipped, customers may be responsible for any applicable shipping charges associated with sending the order again.

If you no longer wish to receive the returned package, please contact our support team to discuss available options.

Damaged Deliveries

We carefully inspect and package every order before shipment. However, damage may occasionally occur during transportation.

If your package arrives visibly damaged, please retain the packaging materials and take clear photographs of both the package and the affected items.

Contact us promptly with your order information so we can evaluate the situation and provide the most appropriate resolution.

International Shipping (Not Available)

At this time, we only ship to addresses within the United States.

We are currently unable to process or deliver orders to international destinations. If international shipping becomes available in the future, this policy will be updated accordingly.

Order Changes

If you need to modify your order, such as updating your shipping address or requesting another change, please contact us immediately after placing your purchase.

We will make every reasonable effort to accommodate your request before the order enters fulfillment. Once processing or shipment has begun, changes may no longer be possible.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders that have not yet entered processing may be eligible for cancellation. Once fulfillment has started or the package has been transferred to the shipping carrier, cancellation requests may no longer be accepted.

If cancellation is no longer available, you may review our Return & Refund Policy for additional assistance after receiving your order.

Contact Us

If you have questions regarding shipping, delivery status, order tracking, or any aspect of this Shipping & Delivery Policy, our customer support team is happy to assist you.

Email Support

contact@maciekki.com