Shipping & Delivery Policy

Last updated: April 2, 2026

At Maciekki, we understand that reliable and timely delivery is an essential part of your shopping experience. Our goal is to ensure that every order is processed efficiently, shipped securely, and delivered within a reasonable timeframe. This Shipping & Delivery Policy has been created to provide you with complete transparency regarding how we handle your orders from the moment they are placed to the moment they arrive at your doorstep.

We encourage all customers to review this policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms outlined below. This document covers all key aspects of our shipping operations, including order processing timelines, shipping rates, delivery expectations, tracking procedures, and how we handle potential issues such as delays or lost packages.

1. Order Processing

At Maciekki, we prioritize fast and accurate order processing. Once your order is successfully placed and payment has been confirmed, it enters our processing system. Orders are typically processed within 1 business day. Business days are defined as Monday through Friday, excluding major public holidays.

Our order processing workflow includes several important steps:

Verification of payment and order details
Quality check of selected products
Secure packaging to ensure safe transit
Preparation for carrier pickup

Orders placed before the daily cut-off time will be processed on the same business day. Orders placed after the cut-off time will be processed on the next business day. Orders submitted on weekends or holidays will begin processing on the next available business day.

While we strive to maintain our standard processing time, there may be slight delays during peak shopping periods, promotional events, or unforeseen circumstances. In such cases, we will make every effort to keep delays to a minimum and ensure your order is dispatched as quickly as possible.

2. Shipping Rates & Delivery Time

We offer a straightforward and transparent shipping structure for all orders within the United States. Our goal is to provide an affordable and predictable shipping experience for every customer.

Shipping Timeline

The total delivery time consists of two main components: handling time and transit time. These are outlined in the table below:

Shipping Stage	Estimated Time
Order Handling & Processing	1 Business Day
Transit Time	2–6 Business Days
Total Estimated Delivery Time	3–7 Business Days

Shipping Cost

We apply a flat-rate shipping fee for all orders, regardless of order size or destination within the United States.

Shipping Method	Cost
Standard Shipping (All Orders)	Flat Rate $6.99

Please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, carrier delays, incorrect addresses, or high shipping volumes may impact actual delivery times.

3. Cut-off Time Explanation

Our daily cut-off time for order processing is 5:00 PM (EST), Monday through Friday. This cut-off time determines whether your order will be processed on the same day or the next business day.

Examples:

If you place an order at 2:00 PM (EST), it will typically be processed the same day.
If you place an order at 6:30 PM (EST), it will be processed on the following business day.

Orders placed on weekends or holidays will not be processed until the next business day. This ensures that all orders are handled efficiently and accurately by our fulfillment team.

4. Shipping Carriers

To ensure reliable and timely delivery, we partner with well-established and trusted shipping carriers. Depending on your location and the specifics of your order, we may use one of the following carriers:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Carrier selection is determined based on several factors, including delivery speed, destination, and package size. Our priority is to choose the most efficient and reliable shipping method available for your order.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details. This allows you to monitor your shipment in real time through the carrier’s tracking system.

Please allow up to 24–48 hours for tracking information to become active after shipment. If you do not receive a tracking number within this timeframe, please contact us for assistance.

For more detailed guidance, you can visit our FAQs page where we address common shipping and tracking questions.

6. Delivery Issues

Shipping Delays

Although we strive to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control. These may include severe weather conditions, transportation disruptions, or increased demand during peak seasons.

In the event of a delay, we recommend monitoring your tracking information for updates. If your order appears significantly delayed, please reach out to us so we can assist you.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend taking the following steps:

Check with neighbors or others at your delivery address
Look around your property for a safe delivery location
Contact the shipping carrier directly

If the issue remains unresolved, please contact us and we will work with the carrier to investigate the situation.

Incorrect Address

It is the customer’s responsibility to provide accurate and complete shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays or returned packages.

If you notice an error in your shipping details, please contact us immediately via our Contact Us page. We will do our best to update the address before the order is shipped, but changes cannot be guaranteed once the order is in transit.

7. Order Changes / Cancellation

We understand that plans can change, and you may need to modify or cancel your order. If you wish to do so, please contact us as soon as possible after placing your order.

Orders can only be modified or canceled before they are processed and shipped. Once an order has been dispatched, we are unable to make changes.

For more information, please refer to our Cancel / Change Order page.

8. International Shipping

Currently, Maciekki only ships within the United States. We do not offer international shipping at this time.

We are actively exploring options to expand our shipping services to international customers in the future. Updates will be provided as soon as new shipping regions become available.